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Customer Service

Shipping & Delivery

We always send our items signed for Royal Mail. Special delivery for any items other than silver.

Returns Policy

We can resize most of our rings at a charge of £20.

If you are dissatisfied with your purchase you may return it to us in its original unworn condition (trying for size accepted) within 30 days immediately after signed receipt date. When we have received the item(s) we will offer you a full refund.

Postage costs will only be refunded if there is a fault with the item.

For hygienic and health and safety reasons all earring studs will not be accepted for return.

Refunds may not be authorised for bespoke items and rings received back more than 30 days after dispatch. When we do accept these items back, they will usually be subject to administration/restocking charges. We will also not refund if it is evident that more than one ring was purchased with the express intention of choosing between them and returning one for a refund.

In some cases, we will contact you before we make a ring to discuss what we can do to ensure the ring will be suitable and therefore not returned. This is especially likely if the item is of high value, eg. with precious metals and/or gemstones. We reserve the right to exclude items from the 30-day refund policy, and will always contact you prior to their manufacture if this is the case.

Refunds will be made by the original method of payment.

Returns Address

Justin Duance Jewellery
52 The Strand
Newlyn
Cornwall
TR18 5HW

email@info@justind.co.uk
 

Warranty

Although unlikely, should an item fail to correspond with specification or show a defect in material or workmanship we will gladly exchange or refund on return of the faulty product(s) within twelve months from delivery. Justin Duance will use its own discretion in replacing these damaged goods and we will not credit or replace items that have been ill treated or suffered damage through normal wear and tear or where an attempt to repair has been made by any third party.

Ordering
You can place an order through the website, by calling 01736 368 395 or by email to info@justind.co.uk.