FAQ
| How strong is the wood
Can the rings be worn as wedding rings How much are pieces in other metals How long is delivery and how is my item delivered |  |
Click on the links above to jump to a detailed answer. If these don’t answer your question please call us or fill out the contact form.
How strong is the wood
The ring in the picture above is nine years old and has taken a bit of a beating. The wood has worn a little because it changes over time tending to darken slightly taking on a driftwood feel. These changes tend to settle after a couple of years. When the wood is worn continuously the natural oils in your skin will prevent it from drying and cracking, however if there are periods of time when it is not worn the wood would benefit from a little oil. I use linseed oil but any oil will be fine.
Can the wood be worn in water
Because the wood isn’t attached to the metal the ring can be worn in water. If the piece is often worn in water then it would be a good idea to oil the wood occasionally. I use linseed oil but any oil will be fine.
Finding my ringsize
The best way to calculate your ring size is to go to a High Street Jewellers and get your finger measured, then try on a ring of a similar width and profile as the one you wish to order. Alternatively you can fill out the form for the
and I willl send you a plastic ring sizer or you can print out the picture here and measure yourself.
Can a ring be resized
Yes all of our rings can be resized. If you need your ring resizing please return it with the details of the new measurements and return address. There will be a charge of £18 to cover the cost of postage and the work involved. Details on how to pay are in the How can I pay section of the FAQ.
If the ring is a surprise for someone and you don’t know their size you are welcome to get in touch with us and we can send you one of our sample rings in a random size and then swap this for the right size ring when you know it thus avoiding the resize charge.
What metals do you use
All the silver on the website is sterling silver. We also use:
Platinum
Palladium
22ct yellow gold
18ct white, yellow and rose gold
14ct white, yellow and rose gold
9ct white, yellow and rose gold
Sterling silver and fine silver
The picture of the ring at the top of this page is a good example of how soft silver is. You can see that it is quite worn.
How long do the pieces last
Depending on the metals you use the pieces last a very long time. If you have any problems with the wood we will repair it free of charge. If this is after a couple of years wear we may charge a small amount to replace the wood.
Can the rings be worn as wedding rings
Yes. We have a lot of customers who wear our rings as wedding rings. The wood does change over the years but this gives each ring a certain amount of individuality. Each ring will change differently depending on your lifestyle.
How much are pieces in other metals
This gives you a very rough idea of the prices for other metals. Feel free to contact us for a quote.
Platinum £700-£2500
Palladium £300-£700
18ct gold £450-£1200
14ct gold £500-£800
9ct gold £300-£600
Silver commission £120-£300
If you did want to go ahead in anything other than silver we would send you a silver version of the ring and a metal sizer to make sure that you are happy with the design. There is more information on our commissions page
How can I pay
We have three ways of paying:
Cheque
By card through Paypal
Bank transfer
If you want to order and pay for something by cheque just send the cheque made payable to Justin Duance to:
Justin Duance
52 The Strand
Newlyn
Cornwall
TR18 5HW
Make sure that you include the return address, contact details and details of the piece you want to order.
If you want to pay for something by bank transfer please fill out the contact form asking for the relevant details.
How long and how is my item delivered
All pieces are sent signed for with the Royal Mail. Because the jewellery is hand made to order delivery time is within two weeks. If you would like the item sooner please give us a call us 01736 368395 and we may be able to accommodate you. We can sometimes make and send a piece the same day so it is worth asking.
Cancellation and returns
You can cancel your order at any time just let us know by email and we shall refund you. If we have sent the item you will need to return it first. You can have a refund within 16 days of delivery. Just send the item back to us with your details and we shall issue the refund. You are welcome to swap the item for one of similar value or pay/refund the difference for an item that is not the same value. Because all our rings are handmade to the size you orderyou cannot swap a sized ring for a different size without paying the resize charge.
If the item is faulty we can repair exchange or issue a refund. Just let us know what you would like to do.