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FAQ

How strong is the wood

Can the wood be worn in water

Finding my ring size

Can a ring be resized

What metals do you use

How long do the pieces last

Can the rings be worn as wedding rings

How much are pieces in other metals

How can I pay

How long is delivery and how is my item delivered  

Cancellation and returns

  9-year-old-ring

Click on the links above to jump to a detailed answer. If these don't answer your question please call us or fill out the contact form.

How strong is the wood?

The ring in the picture above is nine years old and has taken a bit of a beating. The wood has worn a little because it changes over time tending to darken slightly taking on a driftwood feel. These changes tend to settle after a couple of years. When the wood is worn continuously the natural oils in your skin will prevent it from drying and cracking, however if there are periods of time when it is not worn the wood would benefit from a little oil. I use linseed oil but any oil will be fine.

Can the ring be worn in water?

Because the wood isn't attached to the metal the ring can be worn in water. If the piece is often worn in water then it would be a good idea to oil the wood occasionally. I use linseed oil but any oil will be fine.

How do I find my ring size?

The best way to calculate your ring size is to go to a High Street Jewellers and get your finger measured, then try on a ring of a similar width and profile as the one you wish to order. Alternatively you can request a plastic ring sizer from us.

Can a ring be resized?

Yes most of our rings can be resized. If you need your ring resizing please return it with the details of the new measurements and return address. There will be a charge of £40 to cover the cost of postage and the work involved. Details on how to pay are in the How can I pay section of the FAQ. If the ring is a surprise for someone and you don't know their size you are welcome to get in touch with us and we can send you one of our sample rings in a random size and then swap this for the right size ring when you know it thus avoiding the resize charge.

What metals do you use?

Platinum

Palladium
Titanium
22ct yellow gold
18ct white, yellow and rose gold
14ct white, yellow and rose gold
9ct white, yellow and rose gold
Sterling silver and fine silver

How long to pieces last?

Depending on the metals you use the pieces last a very long time. If you have any problems with the wood we will repair it free of charge. If this is after a couple of years wear we may charge a small amount to replace the wood.

Can rings be worn as wedding rings?

Yes. We have a lot of customers who wear our rings as wedding rings. The wood does change over the years but this gives each ring a certain amount of individuality. Each ring will change differently depending on your lifestyle.

How much are pieces in other metals?

This gives you a very rough idea of the prices for other metals. Feel free to contact us for a quote.

Platinum £700-£2500
Palladium £370-£900
Titanium £250
18ct gold £550-£1500
14ct gold £500-£1000
9ct gold £350-£700
Silver commission £140-£500

If you did want to go ahead in anything other than silver we can send you a silver sample and a metal ring sizer to make sure that you are happy with the design and size. There is more information on our commissions page.

How can I pay? 

We have three ways of paying: Cheque, by card through paypal or bank transfer If you want to order and pay for something by cheque just send the cheque made payable to Justin Duance to: Justin Duance 52 The Strand Newlyn Cornwall TR18 5HW Make sure that you include the return address, contact details and details of the piece you want to order. If you want to pay for something by bank transfer please fill out the contact form on the contacts page asking for the relevant details.

How long is delivery and how is my item delivered?

All pieces are sent signed for with the Royal Mail. Because the jewellery is hand made to order we aim for delivery time within two weeks. If you would like the item sooner please give us a call us 01736 368395 and we may be able to accommodate you.

Cancellation and returns policy

We can resize most of our rings at a charge of £40. Titanium can be resized but only within a couple of sizes. If needed we can make a replacement ring at a reduced price. 

If you are dissatisfied with your purchase you may return it to us in its original unworn condition (trying for size accepted) within 30 days immediately after signed receipt date. When we have received the item(s) we will offer you a full refund. This excludes titanium rings. These are handmade to order and can't be returned. If you are worried about the style we can send a silver tester first. 

Postage costs will only be refunded if there is a fault with the item.

For hygienic and health and safety reasons all earring studs will not be accepted for return.

Refunds may not be authorised for bespoke items and rings received back more than 30 days after dispatch. When we do accept these items back, they will usually be subject to administration/restocking charges. We will also not refund if it is evident that more than one ring was purchased with the express intention of choosing between them and returning one for a refund.  Because all our rings are handmade to the size you order you cannot swap a sized ring for a different size without paying the resize charge.

In most cases, if you are unsure of your purchase, we can send you a sample ring and sizers to check your happy with the dimensions and size before we go ahead and make the item to ensure the ring will be suitable and therefore not returned. This is especially likely if the item is of high value, e.g. with precious metals and/or gemstones. We reserve the right to exclude items from the 30-day refund policy, and will always contact you prior to their manufacture if this is the case.

Refunds will be made by the original method of payment.

Returns Address:

Justin Duance Jewellery
52 The Strand

Newlyn
Cornwall
TR18 5HW

email@info@justind.co.uk

Warranty

Although unlikely, should an item fail to correspond with specification or show a defect in material or workmanship we will gladly exchange or refund on return of the faulty product(s) within twelve months from delivery. Justin Duance will use its own discretion in replacing these damaged goods and we will not credit or replace items that have been ill treated or suffered damage through normal wear and tear or where an attempt to repair has been made by any third party.