What is your cancellation and returns policy?

Each of our rings are made to order. If there is a problem with the fit we can resize most of our rings at a charge of £40. Titanium can be resized but only within a couple of sizes; if needed we can make a replacement ring at a reduced price.

If you are dissatisfied with your purchase you may return it to us in its original unworn condition (trying for size accepted) within 30 days immediately after signed receipt date. When we have received the item(s) we will offer you a full refund. Refunds will be made by the original method of payment. We reserve the right to exclude items from the 30-day refund policy.

Refunds may not be authorised for bespoke items and rings received back more than 30 days after dispatch. When we do accept these items back, they will usually be subject to administration/restocking charges. We will also not refund if it is evident that more than one ring was purchased with the express intention of choosing between them and returning one for a refund.  Because all our rings are handmade to the size, you cannot swap a sized ring for a different size without paying the resize charge. For hygienic and health and safety reasons, all earring studs will not be accepted for return.

Postage costs will only be refunded if there is a fault with the item.

Sample rings:

If you are worried about the style we can send you a sample ring to try first. Please see our sample rings FAQ for more information. If you are unsure of your purchase we can send you a sample ring and sizers to check that you’re happy with the dimensions and size before we go ahead and make the item to ensure the ring will be suitable and therefore not returned.

Returns Address:

Justin Duance Jewellery
Trengwainton Pumphouse

Tremethick Cross
Penzance, Cornwall
TR20 8UF

Although unlikely, should an item fail to correspond with specification or show a defect in material or workmanship we will gladly exchange or refund on return of the faulty product(s) within thirty days of delivery. Justin Duance will use its own discretion in replacing these damaged goods and we will not credit or replace items that have been ill treated or suffered damage through normal wear and tear or where an attempt to repair has been made by any third party.