What is your cancellation and returns policy?

We can resize most of our rings at a charge of £40. Titanium can be resized but only within a couple of sizes. If needed we can make a replacement ring at a reduced price.

If you are dissatisfied with your purchase you may return it to us in its original unworn condition (trying for size accepted) within 30 days immediately after signed receipt date. When we have received the item(s) we will offer you a full refund. If you are worried about the style we can send you a sample ring to try first.

Postage costs will only be refunded if there is a fault with the item.

For hygienic and health and safety reasons, all earring studs will not be accepted for return.

Refunds may not be authorised for bespoke items and rings received back more than 30 days after dispatch. When we do accept these items back, they will usually be subject to administration/restocking charges. We will also not refund if it is evident that more than one ring was purchased with the express intention of choosing between them and returning one for a refund.  Because all our rings are handmade to the size, you order you cannot swap a sized ring for a different size without paying the resize charge.

In most cases, if you are unsure of your purchase, we can send you a sample ring and sizers to check that you’re happy with the dimensions and size before we go ahead and make the item to ensure the ring will be suitable and therefore not returned. This is especially likely if the item is of high value, e.g. with precious metals and/or gemstones. We reserve the right to exclude items from the 30-day refund policy, and will always contact you prior to their manufacture if this is the case.

Refunds will be made by the original method of payment.

Returns Address:

Justin Duance Jewellery
Trengwainton Pumphouse

Tremethick Cross
Penzance, Cornwall
TR20 8UF

Warranty

Although unlikely, should an item fail to correspond with specification or show a defect in material or workmanship we will gladly exchange or refund on return of the faulty product(s) within twelve months from delivery. Justin Duance will use its own discretion in replacing these damaged goods and we will not credit or replace items that have been ill treated or suffered damage through normal wear and tear or where an attempt to repair has been made by any third party.